SLA commitments for PYRANA SaaS deployments include 99.5% monthly uptime, P1 incident response within 1 hour, P2 within 4 hours, and P3 within 1 business day.

Uptime is measured as platform availability excluding scheduled maintenance windows (max 4 hours/month, communicated 5 business days in advance). SLA credits are issued as service credits, not cash, starting at 10% of monthly fee for each 0.5% below target.