| 672a3ea2d2b3308b… | PYRANA SaaS platform fees are invoiced monthly in advance; first month is prorated from go-live date, and annual prepay options receive a 10% discount. | active | contextual | yes | |
| 34396cc3c3c083ec… | For PYRANA SaaS platform agreements, client data and configurations remain the client's property at all times; Zeroth Agents provides a data export in standard JSON or CSV format within 30 days of contract end. | active | contextual | yes | |
| 4bc4a56526456a14… | Reasonable pre-approved expenses (travel, software licenses required for the engagement, third-party API costs) are reimbursed at cost with receipts; client approval is required for any single expense over $500. | active | contextual | yes | |
| d363c4ffbc6787db… | Time-and-materials (T&M) engagements are billed at agreed hourly or daily rates, invoiced bi-weekly, with timesheets submitted to the client contact for approval before invoicing. | active | contextual | yes | |
| 6a7d631fff07daa4… | Zeroth Agents' non-negotiable red-line positions include: no uncapped liability, no consequential damages exposure, no unlimited SLA credits, no perpetual exclusive licenses to platform IP, and no right to audit more than once per year. | active | contextual | yes | |
| bbc53e06b1118f29… | Confidentiality obligations survive termination of the MSA for 3 years and cover any information marked confidential or that a reasonable party would understand to be confidential given the context. | active | contextual | yes | |
| c00bd41b798811d1… | Each party indemnifies the other against third-party claims arising from its own gross negligence, willful misconduct, or material breach of the MSA or SOW. | active | contextual | yes | |
| f2bea6c3be7746fe… | Force majeure events (natural disasters, government actions, cyberattacks outside the party's control, pandemics) suspend performance obligations for up to 60 days, after which either party may terminate without liability. | active | contextual | yes | |
| 9a8c96f73dae7ca4… | All contracts are governed by the laws of the State of Delaware, and disputes are resolved by binding arbitration under AAA Commercial Arbitration Rules in Wilmington, Delaware. | active | contextual | yes | |
| 0328f068a73e7865… | Zeroth Agents maintains commercial general liability insurance of at least $1M per occurrence / $2M aggregate, and professional liability (E&O) insurance of at least $1M per claim. | active | contextual | yes | |
| 648984166afed5b2… | Clients retain the right to audit Zeroth Agents' compliance with data handling, security, and confidentiality obligations with 15 business days' notice, no more than once per year, at client's expense. | active | contextual | yes | |
| 12917b90621a2e82… | Zeroth Agents will not engage subcontractors with access to client data or systems without prior written client approval; approved subcontractors are bound by equivalent confidentiality and data handling obligations. | active | contextual | yes | |
| 988aa8442a3d19d6… | Data handling terms require Zeroth Agents to process client data only as instructed under the SOW, maintain it in encrypted storage, and delete it within 30 days of engagement end unless otherwise agreed. | active | contextual | yes | |
| 5baa98d6f069f86e… | Zeroth Agents provides a 90-day warranty on software deliverables post-acceptance, covering defects that cause material non-conformance with the accepted specification. | active | contextual | yes | |
| 3d284f5cc7e06b8e… | Acceptance of each deliverable is deemed given if the client does not provide written rejection with specific deficiencies within 10 business days of delivery. | active | contextual | yes | |
| 36be5a9381e9a92e… | Changes to SOW scope are managed via a written Change Order (CO) process; no out-of-scope work begins until the CO is signed by both parties and a revised timeline is acknowledged. | active | contextual | yes | |
| d6e3f8ef7177fddb… | Termination for cause requires written notice specifying the breach and a 15-day cure period before termination is effective, except for payment failures which have a 10-day cure period. | active | contextual | yes | |
| 06b548e292f5b9b6… | Either party may terminate for convenience with 30 days written notice; client owes payment for all work completed and in-progress through the termination date. | active | contextual | yes | |
| cd155faf5a5b3d5f… | Zeroth Agents retains a perpetual, royalty-free license to use, reproduce, and incorporate any general-purpose improvements or learnings from client engagements into the PYRANA platform. | active | contextual | yes | |
| b8536b564bb4f1a2… | Work product developed specifically for a client under a paid SOW (custom code, configurations, documentation) is assigned to the client upon payment in full. | active | contextual | yes | |
| 334b6168af169cdd… | Zeroth Agents' liability cap is the lesser of total fees paid in the 12 months preceding the claim or $500,000 USD, covering direct damages only. | active | contextual | yes | |
| 74e38b7ba29791a9… | All engagements are covered by a mutual NDA executed as part of the MSA; the NDA has a 3-year term post-engagement and covers technical, financial, and business information. | active | contextual | yes | |
| 5196d59c403ccebd… | SLA credits are capped at 30% of the affected month's platform fee and are the client's sole remedy for uptime failures; they do not trigger termination rights. | active | contextual | yes | |
| 3edab3de1fc3b152… | SLA commitments for PYRANA SaaS deployments include 99.5% monthly uptime, P1 incident response within 1 hour, P2 within 4 hours, and P3 within 1 business day. | active | contextual | yes | |
| d5f58e4da944bc7c… | Fixed-price SOWs typically require a 25% deposit upon SOW execution, with remaining payments split across milestone completions. | active | contextual | yes | |
| 21c27b07a27d53dc… | Standard payment terms are net-30 from invoice date; invoices are issued at the completion and acceptance of each defined payment milestone. | active | contextual | yes | |
| b1de678ec4de3bce… | Build phase SOWs may be structured as either fixed-price (when scope is fully defined by TRD) or time-and-materials with a not-to-exceed cap, at client's election. | active | contextual | yes | |
| c85dee077846b220… | Discovery phase SOWs are fixed-price, typically 2-4 weeks, and produce a Technical Requirements Document (TRD) and implementation roadmap as primary deliverables. | active | contextual | yes | |
| 5feffec91d0cf237… | All SOWs follow a three-phase structure: Discovery, Build, and Delivery — each phase has its own deliverables list, acceptance criteria, and payment milestone. | active | contextual | yes | |
| 75d2c42baef5e4b1… | Zeroth Agents' standard Master Services Agreement (MSA) governs all client engagements and must be executed before any Statement of Work (SOW) is signed or work begins. | active | contextual | yes | |
| d88001415d028d35… | Tolmar has verbally committed to a post-engagement Support & Maintenance Agreement and is evaluating expanding PYRANA to their Windsor, CO site after the Fort Collins Build phase completes successfully. | active | contextual | yes | |
| 3dd0f80fc51a14e0… | Tolmar billing is milestone-based with three invoices: $30,000 at Build kickoff (paid), $40,000 at mid-build checkpoint (due week 5), and $30,000 at final delivery and acceptance (due week 10). | active | contextual | yes | |
| 68ad25167715d9df… | Tolmar's PYRANA deployment uses the pharma-manufacturing extraction lens profile, which has specialized extraction patterns for batch record fields, deviation classifications, CAPA actions, and critical process parameters. | active | contextual | yes | |
| f91291c983b624a3… | Key Tolmar contacts are: Greg Harmon (VP of Quality & Regulatory, executive sponsor), Lisa Chen (Director of Manufacturing Science, primary SME and day-to-day project lead), and Arjun Mehta (IT Manager, responsible for infrastructure and deployment). | active | contextual | yes | |
| 90082788447a0cf5… | The Tolmar engagement is in the Build phase; the active SOW covers PYRANA deployment for manufacturing process knowledge management at their Fort Collins, CO site, with the context engine populated from batch records, SOPs, and deviation reports. | active | contextual | yes | |
| b225b1c91a14ccc5… | Tolmar is a specialty pharmaceutical company focused on complex dosage forms (injectable and implant products) for urology, oncology, and dermatology; they are an active Zeroth Agents client in the life sciences vertical. | active | contextual | yes | |
| 74454e1ca4ad341e… | The J&J engagement is expected to include a GxP addendum to the MSA; PYRANA will not be positioned as a validated GxP system but as a decision-support and knowledge retrieval tool used by qualified personnel. | active | contextual | yes | |
| 2ee9199ce9afec70… | J&J's specific technical requirements include integration with Veeva Vault as the source of truth for GMP documents, role-based access control mapped to their J&J SSO, and a full audit trail on all document retrievals for regulatory defensibility. | active | contextual | yes | |
| a104dc8f5ad72b82… | Key J&J contacts are: Dr. Renata Visser (Global Head of Manufacturing Excellence, executive champion), Tobias Frey (IT Architect, technical lead for the PYRANA evaluation), and Sandra Okafor (Regulatory Affairs Sr. Director, primary SME for GMP document requirements). | active | contextual | yes | |
| a18fc37e38ce4be3… | The J&J SOW is currently in late-stage proposal, pending legal review of Zeroth Agents' MSA by J&J's procurement team; expected signing target is Q2 2026. | active | contextual | yes | |
| 92a474478dfda4da… | The J&J engagement context centers on reducing inspection readiness time — their manufacturing sites need to rapidly surface relevant SOPs, deviation records, and CAPA documentation during FDA audit preparation. | active | contextual | yes | |
| 23dba0b77d87db34… | Johnson & Johnson (J&J) is engaged as a life sciences client in the pharma manufacturing vertical, with the engagement scoped to their Janssen Pharmaceuticals manufacturing operations and GMP documentation management. | active | contextual | yes | |
| fd6b6876fcc27ab8… | Patrick Industries billing is net-30 milestone-based; the Discovery SOW is fixed-price at $45,000, invoiced in two milestones: kickoff (40%) and TRD delivery/acceptance (60%). | active | contextual | yes | |
| b7d78b090f98dc54… | Patrick Industries has a specific constraint that no production data leaves their on-premise environment during the engagement; PYRANA must be configured for self-hosted deployment within their Azure tenant. | active | contextual | yes | |
| 6f00f920cff58c42… | Key Patrick Industries contacts are: Dana Kellerman (VP of IT, primary executive sponsor), Marcus Holt (Director of Operations Technology, day-to-day project lead), and Priya Sundaram (Sr. Business Analyst, SME for manufactured housing processes). | active | contextual | yes | |
| bf53c8ab58ce6bc2… | The active Patrick Industries SOW covers a Discovery phase focused on the manufactured housing business unit, targeting documentation of assembly line processes, quality control checkpoints, and supplier qualification procedures. | active | contextual | yes | |
| 929be66dcadb810c… | The Patrick Industries engagement focuses on using PYRANA to centralize and make queryable the operational knowledge across their acquired business units, reducing onboarding time and standardizing process documentation. | active | contextual | yes | |
| 0f6d6612aca7dbe6… | Patrick Industries is a publicly traded manufacturer (PATK on NASDAQ) specializing in manufactured housing, RV, and marine components; they are an active Zeroth Agents client in the manufacturing vertical. | active | contextual | yes | |
| 752b85599a40f261… | Labor dashboard references wrong revenue number, making labor % calculation incorrect. Known issue not yet fixed. | active | contextual | yes | |
| 81b8bbb912847c0f… | Utilities are budgeted as one line item but actuals recorded across multiple lines, causing apparent variances. | active | contextual | yes | |